Returns & Exchanges
Digital Products
Due to the non-returnable nature of a digital product being immediately accessible when downloaded, all sales of digital products are final and non-refundable once the order is accomplished and the product download link is sent and used. Should you consider your situation to be a special circumstance, please get in contact with us and we shall consider your invidual request. Requests for a refund can be sent to marlow@educationislit.com within the period of 3 days after the order is placed. Your request must include a detailed and grounded reason(s) why you are applying for a refund.
Physical Products (Print-on-demand Products)
Due to each product being custom printed at the time of your order, customers are not able to return or exchange any items.
If an item cannot be delivered or is rejected, it will come back to our production facility. All items that are returned to the facility will be donated to charity.
If any print-on-demand merchandise arrives damaged or has a serious quality issue, you can contact us by e-mailing marlow@educationislit.com
Please include the following in the e-mail:
- Your name
- The e-mail address used for the order
- Your order number
- An image of the damaged or poor quality item (Refunds/Replacements will not be made if no picture is provided OR if the picture provided does not show the item is damaged or has a serious quality issue!)
- Please answer the following question: Are you choosing a refund or replacement?
Email's must be received no more than 3 days (72 hours) after delivery. Refund/replacement requests made for a damaged item more than 72 hours after delivery will not be issued.
Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.
Cancellation Of Subscription
Certain of the Company’s products and services are offered on an ongoing basis with a monthly or yearly subscription. Users may cancel subscriptions at any time by emailing marlow@educationislit.com
Your subscription shall continue until the end of the existing subscription period and shall terminate at the completion of that period. You shall not be charged after a cancellation.